How can we help you?

About Kaleidescape Movie Store Accounts

How do I create an account on the Kaleidescape Movie Store?

When you activate your Kaleidescape System, you will be prompted to create an account with the email address you provide.

What should I do if I have forgotten my password?

Use the "Reset password" feature.

How do I update my credit card or other account information?

Use the "Account" page.

Why can't I see hardware purchases on my purchase history?

The Kaleidescape Movie store retired the display of hardware purchase history in 2016. If you require information about your hardware purchases, please contact Kaleidescape Support.


+1 877-352-5343 Toll Free (US Only)
+1 650-625-6160
7:00am - 5:00pm PT (M - F)

*Kaleidescape will be closed on the following holidays.