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How do I activate a Kaleidescape System to use with the Kaleidescape Movie Store?

Cinema One, Kaleidescape Alto and Kaleidescape Strato are activated via the onscreen display (OSD) during setup.

Premiere line systems are activated via web browser. Access the Kaleidescape browser interface for the Kaleidescape System athttp://my-kaleidescape (for a Mac, use http://my-kaleidescape.local).

  1. Select the "SETTINGS" tab.
  2. Click "Register System" at the bottom of the page.
  3. In the window that appears, enter the email address for the account, then click "OK".
  4. Click "OK" in the second window that appears, The activation process may restart the system and interrupt playback.
  5. Kaleidescape will send an email message to the address provided. The account owner must complete activation by clicking a custom link in that email message and following the instructions provided.

If you do not see the "SETTINGS" tab, the operating system (kOS) on your Kaleidescape System may not have been updated. Please confirm that the system is connected to the Internet, and contact Kaleidescape Support.

To complete the activation process, the system must be connected to the Internet.

NOTE: When adding a new component to an already activated Kaleidescape system, the new component does not need to be activated separately. The new component can simply be added to the already activated system.


On-screen User Interface

Kaleidescape Alto, Kaleidescape Strato and Kaleidescape Cinema One (2nd generation) can be activated from the on-screen user interface. Connect the player to a display to begin the process.
When first installed, a brand new player (from the factory) presents an initial setup screen where network settings must be configured. Once the network connection is configured and working, select Begin activation. Next, enter the email address using the on-screen keyboard, and then select Done. After the email address has been entered, select Finish to exit the initial setup menu. Follow the link in the email message to complete the activation process.
During the initial setup, the activation step can be skipped for testing and calibration purposes, and the reminder dismissed a limited number of times before activation must be completed. To accomplish this, simply select Finish, despite this option appearing unavailable, or "greyed-out".

When the initial setup screen is not presented, use the following steps to activate the system:

1. Press the Menu button on the Kaleidescape Remote, or press Menu on the Remote Control page of the Kaleidescape iPad App, or press the Kaleidescape logo in the top left corner of a touch panel using a Kaleidescape control template.

2. Use the arrow keys to highlight System, then select Settings. The Settings page appears.

3. Move down the screen and highlight Activation.

4. Select Begin activation.

5. Enter the email address using the onscreen keyboard and select Done when finished.

6. Check for an email message from support@kaleidescape.com with activation instructions.​

  • If the message does not appear in a few minutes, check spam, or the junk folder.
7. Click the link in the email message and follow instructions to complete the activation process.

NOTE: The link is valid for 7 days. If it expires, restart the activation process.


Browser Interface

Encore systems and Premiere systems can both be activated from the browser interface. For testing and calibration purposes, activation can be delayed and the on-screen reminder dismissed a limited number of times before activation must be completed. When ready to activate the system, the following steps describe the process. The browser interface must be accessed from a device installed on the same local network as the Kaleidescape system.

1. Open a web browser and enter:
​2. Click on the Settings tab.2.

3. Select General from the second row of tabs if not already selected. Select Activate System (on Encore systems) or Register System (on Premiere systems).

4. Enter the email address and select OK when finished.

5. Check for an email message from support@kaleidescape.com with activation instructions.
  • If the message does not appear in a few minutes, check spam, or the junk folder.

Click the link in the email message and follow the instructions to complete the activation process.

NOTE: The link is valid for 7 days. If it expires, restart the activation process.

Contact

+1 877-352-5343 Toll Free (US Only)
+1 650-625-6160
7:00am - 5:00pm PT (M - F)

support@kaleidescape.com

*Kaleidescape will be closed on the following holidays.