You can also use the browser interface to upload cover art and add information for movies and albums. See our Adding Guide Info Document. To identify a disc by barcode, it helps us to know the title and disc number if in a box set, so please add this information with the browser interface.
You contact us to schedule a loan (see below), please note, there is a $10/disc charge for the labor to process your titles. You send us your discs. We catalog the discs in your shipment and send you an email confirmation. We process the discs for complete movie and music information. We update the Kaleidescape Movie Guide and Music Guide based on this information and your Kaleidescape System updates automatically.
When processing is complete, we will charge you and then carefully pack your discs to be returned. In the return shipment, we include an inventory sheet with notes about disc condition and any processing issues. An email message indicating the shipping company and tracking number, and a receipt will be sent as the package ships.
The loan program is available to customers and dealers worldwide. Based on your location and the queues at our offices, we will direct the discs to our office in the United States or to another loan processing center. Processing can take longer if discs require special attention such as translation or bookmarking songs. Imported DVDs and CDs are available for playback on your Kaleidescape System while the discs are loaned to Kaleidescape. Blu-ray discs are not available for playback when the disc is not present in your system.
We only process commercially released Blu-ray discs, DVDs, and CDs. We do not process home movies or DVD-Rs.
Send an email message to firstname.lastname@example.org and provide the following information.
We will schedule your loan and contact you. Please do not ship discs to Kaleidescape before we confirm that we are expecting your loan. Please be advised that you may have to wait before shipping your loaned discs.