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UltraViolet and the Kaleidescape Movie Store

What is UltraViolet?

UltraViolet is a way to collect, access, and enjoy your movies and TV shows in the cloud. When you buy a movie or TV show from the Kaleidescape Movie Store that is UltraViolet-enabled, it is automatically added to your UltraViolet Library. You can stream these titles over the Internet or download them for offline viewing to a variety of connected devices using participating services that support UltraViolet. For more information about UltraViolet, please visit http://myuv.com/faq.


What services can I use to stream movies and TV shows in my UltraViolet Library?

Check out Where to Watch for an updated list in your territory.


How do I link my Kaleidescape Movie Store account with an UltraViolet Library?

Go to the UltraViolet page and click on "Link UltraViolet Library" If you don't yet have an UltraViolet Library, you will be prompted to create one.


Are there any fees associated with getting an UltraViolet Library?

No, there are no fees associated with signing up for an UltraViolet Library.


How do I redeem the UltraViolet-enabled movie or TV show that I purchased from the Kaleidescape Movie Store? Will I need or get a redemption code?

The UltraViolet-enabled movie or TV show will appear automatically once your Kaleidescape account is linked with your UltraViolet Library. There are no codes that you need to redeem.


Are all movies and TV shows on the Kaleidescape Movie Store UltraViolet-enabled?

Not all movies and TV shows on the Kaleidescape Movie Store are UltraViolet-enabled. Look for the text "UltraViolet-enabled".


If I delete a download from my Kaleidescape System, will it also be deleted from my UltraViolet Library?

No. Regardless of how often you delete and re-download a movie or TV show, it will remain in your UltraViolet Library.


Will I get the UHD, HD, and SD UltraViolet-enabled versions from the Kaleidescape Movie Store?

If you purchased the DVD quality version from the Kaleidescape Movie Store, you will get the SD UltraViolet-enabled version. If you purchased the Blu-ray quality version from the movie store, you will get the SD and HD UltraViolet-enabled versions. If you purchased the 4K Ultra HD version from the movie store, you will receive the UHD UltraViolet-enabled version and, depending on the content provider, also receive the HD and SD UltraViolet-enabled versions.


Where can I see a list of all the movies and TV shows in my UltraViolet Library?

You can see a full list of all the movies and TV shows in your UltraViolet Library by visiting http://myuv.com.


Can I download from my UltraViolet Library to my Kaleidescape System?

In many cases, you can download movies and TV shows you've purchased elsewhere that are in your UltraViolet Library to your Kaleidescape System, at no extra cost.


 I forgot which email address and username I used to link my UltraViolet Library with my Kaleidescape Movie Store account. Is there a way to find this information?

Yes, you can see the information for your UltraViolet Library from the Kaleidescape Movie Store. Go to the UltraViolet page under Account and look under UltraViolet User Account. This will display the email address and username of the UltraViolet user account you associated with the movie store.


 How do I merge two UltraViolet Libraries?

To merge two Libraries, log into one Library at myuv.com, go to Library Settings and select "Merge Two Libraries". Follow the steps to complete the merge. Only full users may merge accounts. You'll be asked to log in to the second Library, so be sure a full user for that Library is available to provide the login name and password.

Contact

+1 877-352-5343 Toll Free (US Only)
+1 650-625-6160
7:00am - 5:00pm PT (M - F)

support@kaleidescape.com

*Kaleidescape will be closed on the following holidays.