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Why are movies missing from my Encore system or Cinema One?

If you are not seeing all the movies you expect to, then likely one of two things is happening. Either the player is set to a parental control level that is hiding restricted content, or a component is missing from your system.

Parental Control Level
Cause: Only movies for the current parental control level are shown.

Solution: Change the parental control level.

1. Press the Menu button on the Kaleidescape remote, or press Menu on the Remote Control page of the Kaleidescape iPad app, or press the Kaleidescape logo in the top left corner of a touch panel using a Kaleidescape control template.

2. Use the arrow keys to highlight Movies, then select Parental Control. The Parental Control page appears.

3. Select the desired rating using the left and right arrow keys.

4. Select OK.

5. Enter the passcode if prompted to do so. 

6. Select OK.

Missing Component

Cause: Movies from a missing component are not appearing in the library.

Solution: When multiple servers or player/servers exist in the system, check that all components are powered on, connected to the network, and are not displaying a front panel error indicator.

In addition, check the Components page of the browser interface and verify that all servers and player/servers are listed. The browser interface must be accessed from a device connected to the same local network as the Kaleidescape System.

1. Open a web browser and enter: 2. On Encore system, select the Settings tab. For Cinema One, skip to the next step.

3. Select Components if not already selected, and verify that all servers and player/servers are listed.

Contact

+1 877-352-5343 Toll Free (US Only)
+1 650-625-6160
7:00am - 5:00pm PT (M - F)

support@kaleidescape.com

*Kaleidescape will be closed on the following holidays.