What does it mean when the server or disk cartridge lights in my Premiere system are amber?

This article applies to Premiere systems only.

Server

If the front panel of a server glows amber, then the server has encountered a problem. Here are some likely causes and some things you can try to do to fix the problem:

• The server can't contact a DHCP server to obtain an IP address: Check the network to see that the DHCP server is running and that the server can reach it. A laptop computer is a great tool for troubleshooting this sort of problem. After disabling the wireless network connection, connect the laptop to the same exact network cable the server uses, and verify that it can acquire a DHCP address. 

• The server can't get a network connection: In this case, the NETWORK status light (located on the right hand side of the connector), will be off. Verify that the Ethernet cable is plugged in at both ends, that the switch it is plugged into is turned on, and that the link and activity lights on the switch port are lit. If the activity light is not lit, try replacing the cable.

• The server has a network connection but it isn't full-duplex or 100Mbps: The NETWORK status light will be on in this case. Connect the server to a switch that supports a full-duplex 100 or 1000 Mbps connection.

• The network DHCP server doesn't have an available IP address to assign to the Server: Increase the available number of IP addresses on the DHCP server.

Disk Cartridge

• If the status light on one of the disk cartridges is amber or off, it has been disabled and is no longer part of the file system. A disabled disk cartridge may indicate a failed hard drive. Contact your Kaleidescape dealer or Kaleidescape Technical Support immediately. Quick action is required or the system may stop functioning, or worse, content may be lost.

• If the status light of a disk cartridge in a 3U Server is flashing amber, the cartridge is the hot spare, but it is too small to back up all the hard drives in the array. In this case, the disk cartridge will have to be replaced. Phone your dealer or contact Kaleidescape Support.