Kaleidescape provides a limited warranty on hardware products, as specified in Section 8 of the Kaleidescape Service and License Agreement at https://www.kaleidescape.com/legal/SLA.pdf.
To obtain service under this limited warranty, you should first contact your dealer. If you no longer have a dealer, you may contact Kaleidescape by email at support@kaleidescape.com, by telephone at +1 (650) 625-6160, or by mail at Kaleidescape, Inc., Attn.: Support Dept., 295 N. Bernardo Avenue, Suite 100, Mountain View, CA 94043-5205, United States.
No products may be returned to Kaleidescape without an RMA (return authorization) number obtained from Kaleidescape.
Term
Kaleidescape provides a standard 60 month limited warranty for new Strato or Terra hardware products. Kaleidescape provides a standard 36 month limited warranty for new Premiere hardware products. More information, including the term for remanufactured products, can be found in the Warranty Period Policy at https://www.kaleidescape.com/legal/warranty-period.pdf.
Resale
If a product is resold or transferred, then any remaining warranty coverage transfers to the new owner.
+1 877-352-5343 Toll Free (US Only)
+1 650-625-6160
7:00am - 5:00pm PT (M - F)
*Kaleidescape will be closed on the following holidays.
