Kaleidescape Field Troubleshooting Guide - Parental Control
Troubleshooting Parental Control
| Problem | Probable Cause | Solution |
| Movies are missing from onscreen user interface. | 1. Parental control is active | Check the default parental control level of the player on both the browser interface and locally on the on-screen display. If the player is set to an undesired level this problem will continue until this setting is changed. Change to appropriate level. Enter a passcode if necessary. |
| 2. Movie is in the trash. | Open the MOVIES tab in the browser interface and remove movie from the trash can. |
| 3. Multiple servers exist in the Premiere system, but at least one server is not currently p | Check power and connection of all servers in the system.
If a server is not booting, retrieve diagnostic information from the server and send to support@kaleidescape.com
Refer to the Quick Reference Guide at www.kaleidescape.com/go/diagnostic-info |
| Problem | Probable Cause | Solution |
| Cannot enter the passcode. | Remote is not programmed correctly. | Program the remote correctly. Kaleidescape components can be programmed with IR codes for a standard Toshiba or Kenwood DVD player |
| Problem | Probable Cause | Solution |
| Numeric keypad is not showing up on the touch panel. | Keypad was not added to the template. | Add keypad to the touch panel template. |
| Problem | Probable Cause | Solution |
| Parental control is not working on a specific player. | Default level is set incorrectly for that player | Check the SETTINGS > Parental Control for Movies page on the browser interface to verify that the player is set to the correct level. If Automatic Safe Level is selected, the default rating is displayed in the paragraph on the bottom right of the page. |
| Problem | Probable Cause | Solution |
| After entering the passcode, movies are still missing | 1. Wrong passcode | Try again. Note: A forgotten passcode can be changed on the SETTINGS > Parental Control for Movies page without knowing the old passcode. |
| 2. Time out exceeded | Enter the passcode again or extend the timeout on the browser interface. |
| Problem | Probable Cause | Solution |
| Parental control menu in onscreen user interface does not list restricted content | Restricted content is selected to be hidden. | Enter the passcode from any screen on the onscreen display even if the option is not visible. |
| Problem | Probable Cause | Solution |
| A restricted movie is not hidden | Movie is unrecognized and does not have the correct rating | Temporary solution is edit the rating manually from the MOVIES tab. Permanent solution is to use the Kaleidescape loan process, see www.kaleidescape.com/loan |
| Problem | Probable Cause | Solution |
| Cannot block adult content. | Confusion with how to set up just two levels of parental control when four levels are available. | 1. Open the SETTINGS > Parental Control for Movies page on the browser interface.
2. Set a passcode for Restricted content and set the rating to All Movies.
3. Next set the rating for The main library to the acceptable movie rating for the whole family.
- Click OK.
If the players are set to Automatic Safe Level, this procedure works for a simple two-level configuration. To hide the existence of the restricted content level on the Parental Control view, select Hide Restricted Content. To access the restricted level, enter the passcode from any view. |
