| Problem | Probable Cause | Solution |
| Front panel glows amber, and the network link and activity status lights are not on. | Component is not connected to network. |
|
| Problem | Probable Cause | Solution |
| Front panel alternates between amber glow and blue glow. | Intermittent network connectivity problem. |
|
| Problem | Probable Cause | Solution |
| The front panel glows amber, and network link and activity status lights are on. | 1. Component network connection is not full-duplex or at least 100Base-TX. | Check that the component is connected to a full-duplex 100Base-TX or 1000Base-T switch. Hubs and half-duplex switches are not supported. If used, expect degraded performance or no playback at all. |
| 2. Component cannot contact a network DHCP server. | Verify that the network DHCP server is functioning properly | |
| 3. There are no available DHCP addresses. | Configure the network DHCP server with larger IP address range. Be sure DHCP address pool is large enough and does not overlap devices with static IP addresses. | |
| 4. Component is outside normal operating temperature range. | Check that there is at least 1 inch of clearance in front and 2 inches of clearance behind the component. Verify that the component is not dusty | |
| 5. A disk cartridge is missing or has failed (only happens on a server). | Remove the server’s front panel and inspect the status lights on the disk cartridges. Proceed to the next sections if a disk cartridge status light is not solid blue. | |
| 6. A player or disc vault is not linked to a system when more than one Premiere system is on the local network. | Link the player or disc vault to the correct system from the add a component link in the message at the top of the browser interface. |
| Problem | Probable Cause | Solution |
| Disk cartridge status light flashing amber. | The hot spare in a 3U Server does not have enough capacity to replace at least one of the drives. | Replace the hot spare with a disk cartridge with equal or greater capacity than the largest disk cartridge in the file system. |
| Problem | Probable Cause | Solution |
| Disk cartridge status light does not come on | Disk cartridge is either not seated properly or is failing to power on. | Turn off the server, wait 30 seconds for the drive to spin down and check the disk cartridge for a sticking latch. Note: If the latch sticks, click here Reseat the disk cartridge, then turn the server back on. If the status light remains unlit after other drives light, the drive has likely failed. Contact an authorized Kaleidescape dealer or Kaleidescape Technical Support. |
| Problem | Probable Cause | Solution |
| Disk cartridge status light glows solid amber. | 1. Disk cartridge is either not seated properly, latch is sticking, or is failing | Turn off the server, wait 30 seconds for the drive to spin down, then check for sticking latch and reseat the disk cartridge. Be sure the disk cartridge is completely seated, then turn the server back on. Note: If the latch sticks, visit www.kaleidescape.com/go/latch. If the status light remains amber or unlit after other drives light, the disk cartridge is probably defective and must be replaced. Contact an authorized Kaleidescape dealer or Kaleidescape Technical Support. |
| 2. Disk cartridge was previously used in another server. | Disk cartridges cannot be mixed between servers. When disk cartridges are being moved from one server to another, all disk cartridges in the disk set must remain together. | |
| 3. Disk cartridge has not been initialized. | If the disk cartridge was purchased as a standalone drive, contact an authorized Kaleidescape dealer or Kaleidescape Technical Support. |
| Problem | Probable Cause | Solution |
| Disk cartridge status light flashing blue. | This indicates the hot spare in a 3U server. | This is normal operation. A “normal” hot spare blinks blue every two seconds |
+1 877-352-5343 Toll Free (US Only)
+1 650-625-6160
7:00am - 5:00pm PT (M - F)
*Kaleidescape will be closed on the following holidays.
